A paper put together by Bradley Universities Small Business Development Center. The purpose of this paper/project was to help Vachon Brake Service “identify your current customer base and expand it in the future.” The project is written to Mrs. Martha Vachon-Beck. According to the table of contents this paper includes an executive summary, project purpose, history and background, statement of methodology, environmental and firm analysis, findings and results, discussion of results, recommendations and solutions, recommendations implemented, bibliography, and exhibits.